How we work is linked really closely with why we do what we do. We get our job satisfaction from helping our clients thrive.
We say thrive because that encompasses everything – it’s not just about turnover.
It’s about being proud of what they do, loving what they do and working with people that get what they do.
If we’re going to work well together, we need to understand you and your business. At the beginning, this generally involves us asking lots of questions and making copious notes – or creating a mind map/diagram of what’s important to you and the project we’re working on. We offer a ‘pick and mix’ model that we’ve found meets multiple needs (website, logo, design, social media etc etc ) so you don’t have to explain this to lots of people and try and coordinate different aspects of the project yourself. We spend the time with you, learn about your brand, what your ‘why’ is and what’s important to you.
By spending this time together at the beginning, we have the foundations to work on – and hopefully we’ll have built enough of a relationship that if I create something that you really don’t like (and it happens, especially on website design work) that we can resolve the issues quickly and easily.
Having a chat costs nothing – I want you to see if you think you can work with me (and vice versa!) and understand what you want to achieve.
From there, we price each job individually – every business is different and every project has different requirements when it comes to skills and time. It’s a bit like a pick & mix – we have to work out what you need before we price it!
As a very rough guide – we have 3 website packages starting at £250, £500 and £750. We also have a range of maintenance packages starting from £12.50 a month.
Apps can start from £1250 – have a look at our DigitalJen Apps site to find out more
Consultancy – from £50/hour
Technical work and training – from £40/hour
Social Media management – this completely depends on what you need and on which platforms
Resolution of hacking issues – prices from £100 – or we may refer you to someone else who can help
Graphic design, videography and other media work – depending on what you need we may be able to offer this ‘in house’ or suggest someone who can help.
If you want me to train you on how to use your website, social media, Canva or something else, it’s a case of getting a date in the diary and finding a venue or time that suits us both. If it’s your kitchen table, my office, a shared office space or a coffee shop, as long as we can work there and get online reliably that’s great. I’m happy to travel in and around St Albans/Hemel Hempstead/Watford/Harpenden/Wheathampstead/Welwyn Garden City but will charge mileage for venues further afield.
I was always determined I didn’t want to train people online – that I much preferred face to face work. COVID has shown me that training over Zoom works well – in small chunks. It might be that we book two shorter sessions online so you can try things out between sessions.
We carry out the majority of our technical work from our small office in St Albans. Most of our clients just want us to get on with this – if you want to know more of the ‘how’ for the technical wizardry, please ask!
When you’re running a business, you don’t always have the funds, or the work, to employ someone full or part time. DigitalJen offers you flexibility – if you want to book us for a day that’s fine – as long as you tell us which days you want in advance!
We make no secret of the fact that Roselle and Jen are working mums and sometimes that throws unexpected complications into our working day. Jen is usually working from around 8.15am-3pm during the week. You may well get emails from us during the evenings and occasionally at weekends too – although we try to switch off at the weekends.
We tend not to work as much during the school holidays – although working through the Coronavirus pandemic has certainly honed our skills in flexible working! There will be always be someone to answer an email but it might take us a little longer to respond. We know some things have to be done immediately – and we will always try our best.
The DigitalJen services aren’t fixed – they’re flexible to suit your business and your working style. By working together with our clients we’ve hit targets, met deadlines and achieved what we’ve set out to do in a way that suits us all.
We’d love to talk to you about how we can help your business – just get in touch